Privacy Policy
Effective date: August 27, 2026
Last updated: August 27, 2026
This Privacy Policy explains how Pela ("Pela," "we," "our," or "us") collects, uses, discloses, and protects information when you use our website, iOS app, and related language-learning services, including AI tutoring, translation, camera text recognition, and live multilingual communication features (collectively, the "Services").
1. Information We Collect
We collect information in the following categories:
Information you provide directly
This may include account details, profile information, support requests, and content you submit in tutoring chats, translation prompts, lesson responses, or saved transcripts.
Audio, image, and text inputs
When you use voice, camera, OCR, or translation features, we process the audio, images, and text needed to provide those features.
Usage and device data
We collect information such as app interactions, feature usage, diagnostic logs, crash reports, device type, operating system, language settings, and approximate region.
Subscription and transaction data
For paid plans, we receive subscription status and transaction metadata from app store providers. We do not receive full payment card numbers.
2. How We Use Information
We use information to:
- Provide and operate translation, tutoring, OCR, and live features.
- Personalize lessons, practice suggestions, and language support.
- Maintain security, prevent abuse, and troubleshoot issues.
- Improve model quality, product reliability, and user experience.
- Process subscriptions and communicate service-related updates.
- Comply with legal obligations and enforce our terms and policies.
3. Legal Bases for Processing
Depending on your location, we process data based on:
- Performance of our contract with you.
- Your consent (for example, when permissions are required).
- Our legitimate interests in operating and improving the Services.
- Compliance with applicable laws.
4. How We Share Information
We may share information with:
- Service providers that help us run infrastructure, analytics, customer support, moderation, and core AI features.
- Business and legal recipients when required for compliance, safety, fraud prevention, or valid legal process.
- Parties involved in a merger, acquisition, financing, or asset sale.
We do not sell your personal information or the contents of your chats, translations, or other submitted content. We also do not share that content for cross-context behavioral advertising.
Legal and government requests
We disclose chat contents or other user content to law-enforcement or government authorities only when we reasonably believe disclosure is required by applicable law and in response to valid legal process, such as a warrant, court order, subpoena, or equivalent legally enforceable request. We review requests for legal sufficiency and seek to narrow overbroad requests where appropriate. We may disclose information without prior notice when notice is prohibited by law, would create a risk of harm, or in a good-faith emergency involving danger of death or serious physical injury. Where legally permitted and practicable, we will notify the affected user before disclosure.
5. Data Retention
We retain data for as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and feature. Where available, you can delete saved content in-app.
6. Your Privacy Choices and Rights
Depending on your location, you may have rights to:
- Access, correct, delete, or export personal information.
- Object to or restrict certain processing.
- Withdraw consent where processing relies on consent.
You can also control camera, microphone, photo, and notification permissions in your device settings.
7. International Data Transfers
We may process and store information in countries other than your own. When required, we use appropriate safeguards for cross-border transfers.
8. Security
We endeavor to protect information using reasonable technical, organizational, and administrative safeguards designed for the nature of the information and the Services. These measures may include access controls, encryption where appropriate, monitoring, and data minimization. No method of transmission or storage is completely secure, and we cannot guarantee absolute security or that an unauthorized access, loss, alteration, disclosure, or other security incident will never occur. To the maximum extent permitted by applicable law, Pela is not responsible for losses arising from an involuntary or unauthorized data leak, breach, or security incident that occurs despite our reasonable safeguards. Nothing in this policy limits rights or obligations that cannot be limited under applicable law.
9. Children's Privacy
Pela is not intended for children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization where required by law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and provide additional notice when required.
Contact
For privacy requests or questions, contact: support@pelapela.app
Related policy: Acceptable Use Policy